※ 請您務必確保可以順利觀賞此影片,包含影片及聲音 ※
 

※ 請您務必確保可以順利觀賞此影片,包含影片及聲音 ※

 

中文說明 English Description

如 KKTIX Live 活動 Q&A ( https://kktix.link/qa ) 仍無法排除您的問題,請您來信 support@kktix.com,並附上以下資訊,以便我們協助您處理:

  1. 姓名
  2. 聯絡電話
  3. 「無法觀看」的畫面截圖,請截取整個瀏覽器的畫面
  4. 請截取此連結( https://kktix.link/tool )看到的整個畫面
  5. 您觀看的活動網址
  6. 您的訂單號碼
  7. 無法觀看的日期時間

 

  • 中文說明

下表為本平台目前所支援裝置及環境,請於觀看前確認是否適用 :
(請留意:此表將不定期更新,請於播出前再次確認持有的觀看設備是否能觀看測試影片,以確保播出當天可觀賞無虞!)

* iOS 15 作業系統的環境(Apple 行動裝置 (iOS 15) + Safari 或 Chrome)下無法觀看受數位版權管理(DRM) 保護的播出內容,還請使用下表建議的環境組合觀看。

* Apple 電腦 + Safari 15 的環境下無法觀看受數位版權管理(DRM) 保護的播出內容,還請使用下表建議的環境組合觀看。

  1. 每一張票券同一時間僅限一個裝置觀看,同一裝置也請勿重複開啟播放頁。
  2. 無法保證所有的環境皆能順利螢幕鏡射(Screen Mirroring)與投放播放器(Casting),建議以單一裝置搭配瀏覽器觀看。
  3. 無法直接由 KKTIX App 觀看,請使用瀏覽器 (如 Google Chrome, Apple Safari 等最新版瀏覽器) 觀看。
  4. 請注意無痕視窗模式 (Incognito) 也無法收看,請勿使用無痕模式。
  5. 如要進行流暢的高畫質(FHD)串流,您的網路連線速度需達8 Mbps 以上。
  6. 請勿使用 VPN 連線觀看,使用 VPN 觀看恕無法保證觀看可行性與品質。
  7. 瀏覽器請確認允許網站儲存並讀取 Cookie 資料,且請勿使用任何硬體加速器及錄製軟體。
  8. 更多問題請詳閱 線上活動 Q&A

 

 

  • English Description

The following list shows the devices and environments currently supported by the platform. Please make sure it is applicable before viewing:

(This list will be updated from time to time, and ultimately will be based on the second point of the Live Streaming Q&A. Please reconfirm before the live stream whether the viewing device you have can watch the test video to ensure that you can watch it on the day of the broadcast!)

* The broadcast content protected by digital rights management (DRM) cannot be watched under the environment of the iOS 15 operating system (Apple mobile device + iOS 15 + Safari or Chrome). Please use the environment combination suggested in the table below to watch.

* Live stream content is protected by digital rights management (DRM) cannot be watched under the environment of Apple computer + Safari 15. Please use the environment combination suggested in the table below to watch.

  1. Each ticket is only available for one device at the same time, and do not open the playback page repeatedly on the same device.
  2. Screen Mirroring & Casting might not work under all Environment. We strongly suggest you to watch the streaming by browser.
  3. It cannot be viewed directly by KKTIX App. Please use a browser (such as Google Chrome, Apple Safari, and other latest browsers) to watch.
  4. Please note that Incognito Mode is not supported. Do NOT use Incognito Mode to watch the streaming.
  5. For Full HD (FHD) streaming, your Internet connection speed must be above 8 Mbps.
  6. Don't use VPN services. The feasibility and quality of viewing live streams cannot be guaranteed when viewers use VPN online.
  7. Please make sure the browser allows the website to store and read cookie data. Do not use any hardware accelerators and recording software.
  8. For more questions, please read the Live Streaming Q&A